HOMMIX UK Frequently Asked Questions

I'm not sure which filtration system I need, can you help?

Of course, feel free to start a live chat with us or call us on 0330 113 9292.

In a nutshell...

If you wish to completely remove limescale, fluoride, heavy metals, hormones etc. then you will need a Reverse Osmosis (RO) System. We have both under sink and systems that sit on the worktop (Countertop RO Systems).

The BMB Zada Pro will reduce limescale (will not completely remove like the RO systems) via the second filter.

If you're looking to simply filter the chlorine and still have delicious filtered water, the BMB Zada is ideal.

I want to buy an RO System, what is the minimum and the maximum water pressure?

For the systems without a pump, the pressure needs to be minimum 40 PSI (2.7 Bar). For the pumped system, minimum pressure 10 PSI (0.7 Bar) to maximum 100 (7 Bar) PSI. If the pressure is any higher than 7 Bar, we recommend a Pressure Reducer (link here)

What I have to do when I need support?

We thrive on ensuring our customers are 110% satisfied with their experience with Hommix UK. You can start a Live Chat, send an email to info@hommix.co.uk or call us on 0330 113 9292 alternatively send us a message on WhatsApp (07780 805720)

How long do deliveries take and is it free?

We offer free next working day delivery to UK Mainland for orders all orders over £50.

Delivery for all items below £50 are also free of charge but can take 2-3 days to arrive.

You will receive a dispatch notification once the item is dispatched and an hours delivery slot via email / SMS on the day of delivery.

Where can I find a VAT Invoice?

Once you've placed an order, the order confirmation email will include a link to download a PDF version of the VAT invoice.

Are the taps covered?

Yes they are, 5 years for the parts and 2 years for the finish for Chrome taps and 1 year cover for the finish of all other colours (copper, white, black etc.)

Which payment methods do you accept?

We have a wide range of payment gateways to ensure you have the smoothest transaction. From Apple and Google Pay to PayPal and Amazon Pay as well as Klarna, allowing you to split the cost into 3 equal payments or pay in 30 days.

Can I install the RO system or the taps myself?

Yes, all our products comes with full installation instructions. We do recommend professional installation.

Can I request an installation and how much does it cost?

We have a dedicated plumber for installations who has installed thousands of filtration systems of all kinds. As we are based in London we currently provide installation services to anywhere in London (£130 +VAT) and a 50 mile radius (£150 +VAT).

Can I track my order?

Indeed, most products are dispatched via DPD, you will receive a tracking link as well as an hours slot on the day of the delivery. Small items such as fittings will be sent via Royal Mail without tracking.

I want to order parts but I don't know the name of the parts, how can I order them?

Simply send us the photo of the part via WhatsApp (07780 805720) including the measurements and we will send you the name and link of the part you need.

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