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Privacy Policy & GDPR

This Privacy Policy describes how www.hommix.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit and debit card numbers, PayPal email address, Amazon payment email address), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. From time to time, we may use your email address to remind you for filter replacements, promotions and updates.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, PayPal, Amazon UK or Klarna depending on the method of your payment.

Customer support information

  • Examples of Personal Information collected: Email address, name and/or telephone number
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Chat system - FreshChat or Google for emails

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • If you have opted to by via PayPal, Amazon or Klarna, your information will be shared with these companies to process your payment and fulfil your orders

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal Information

Hommix UK Limited will never sell your personal information. 

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

You can edit your personal data via: https://www.hommix.co.uk/pages/edit-personal-data

You have the right 

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

_fbp .hommix.co.uk Advertisement This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
test_cookie .doubleclick.net Advertisement This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
IDE .doubleclick.net Advertisement Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
_landing_page .hommix.co.uk Analytics This cookie is set by website built on Shopify platform and is used to track landing pages.
_y .hommix.co.uk Analytics This cookie is associated with Shopify's analytics suite.
_s .hommix.co.uk Analytics This cookie is associated with Shopify's analytics suite.
_shopify_y .hommix.co.uk Analytics This cookie is associated with Shopify's analytics suite.
_shopify_s .hommix.co.uk Analytics This cookie is associated with Shopify's analytics suite.
_ga_MDXHJDG91F .hommix.co.uk Analytics This cookie is installed by Google Analytics.
_ga .hommix.co.uk Analytics This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid .hommix.co.uk Analytics This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_gat_gtag_UA_136525754_1 .hommix.co.uk Analytics This cookie is set by Google and is used to distinguish users.
_shopify_sa_t .hommix.co.uk Analytics This cookie is set by Shopify and is used for analytics relating marketing and referrals.
_shopify_sa_p .hommix.co.uk Analytics This cookie is set by Shopify and is used for analytics relating marketing and referrals.
_gcl_au .hommix.co.uk Analytics This cookie is used by Google Analytics to understand user interaction with the website.
secure_customer_sig www.hommix.co.uk Necessary This cookies is set by websites built on Shopify platform and is used in connection with customer login.
cart_currency www.hommix.co.uk Necessary This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com.
_orig_referrer .hommix.co.uk Necessary This cookie is set by website built on Shopify platform and is used in assoication with shopping cart.
shopify_pay_redirect www.hommix.co.uk Necessary This cookie is used by website using Shopify platform and is used in enabling secure payment and checkout from the e-commerce store.
_pay_session Necessary The domain of this cookie is owned by Shopify. This cookie is used for enabling secure checkout and payment function on the website.
_shopify_evids www.hommix.co.uk Other No description
_shopify_d .hommix.co.uk Other No description available.
_fw_crm_v .www.hommix.co.uk Other No description available.
ku1-sid .hommix.co.uk Other No description available.
ku1-vid .hommix.co.uk Other No description available.
ku3-vid babea371.klarnauserservices.com Other No description available.
snize-recommendation www.hommix.co.uk Other No description available.
debug wchat.freshchat.com Other No description available.
_gat .hommix.co.uk Performance This cookies is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
__kla_id www.hommix.co.uk Performance This cookie is set by the provider Klaviyo. This cookie is used to collect information on the visitor's behaviour. This information is used for internal analytics and is used to optimise the website. It also register if the visitor has subscribed to news letter.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hommix.co.uk, phone at 0330 113 9292 or by mail using the details provided below:

HOMMIX UK Ltd, 47 Kempe Road, Enfield, Middlesex EN1 4QT, United Kingdom

Last updated: 24/08/2021

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