Warranty Sheet Download
At Hommix, we believe in treating our customers the way we'd want to be treated. That's why we're committed to delivering not just top-notch products but also exceptional support to accompany them. Whether you have a query about installation or need general product information, we're always eager to go above and beyond to provide you with the support you deserve. Your satisfaction is our priority, and we're here to make sure you have the best experience possible.
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Family Run Business: We're proud to be a family-run business, bringing a personal touch to our products and services. As a family, we understand the importance of trust, reliability, and genuine care for our customers.
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Innovation: Stay ahead with our innovative solutions. We are dedicated to bringing cutting-edge products that incorporate the latest advancements in technology and design.
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Transparency: We believe in transparency. Our communication is open, and we provide clear information about our products, pricing, and services.
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Satisfaction Guarantee: Your satisfaction is our ultimate goal. We stand by our products and services, offering a satisfaction guarantee to ensure you are pleased with your experience.
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Wide Product Range: Explore a diverse range of products tailored to meet various needs. From innovative solutions to reliable classics, we have something for everyone.
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Commitment to Sustainability: We're committed to sustainable practices. Choose us for eco-friendly options that align with your values.
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Quality Products: We offer top-notch, high-quality products that meet and exceed industry standards.
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Exceptional Customer Support: Our commitment goes beyond products; we provide excellent customer support, ready to assist with any inquiries, installation questions, or product information.
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Reliability: Count on us for dependable and durable solutions. Our products are designed to stand the test of time, providing long-lasting performance.
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Experience and Expertise: With a wealth of experience, we bring expertise to the table, ensuring that our customers receive the best-in-class products and services.
- Customer-Centric Approach: We prioritise our customers and strive to meet their needs. Our customer-centric approach is reflected in our products, services, and support.
Collections
Collections are usually ready within 2 hours (unless stated otherwise, please call to confirm) at 436 - 438 Green Lanes, London, N13 5XG.
For collections, we will need to see the order confirmation email and 2 pieces of ID (photo ID and ID with your address on it, such as a utility bill). The IDs must match the billing name and address.
Free Delivery (UK Mainland)
All products in stock under £50 are dispatched same day and posted via Royal Mail or MyHermes to be delivered within 3 - 5 working days. Orders must be placed before 15:00 (3:00pm) for same day dispatch. Please allow up to 7 working days for your item(s) to arrive.
£5 for Next Working Delivery for items under £50
Free Next Working Day Delivery (UK Mainland)
All products in stock and priced over £50 will be dispatched the same day with next working day delivery when ordered before 13:00 (1pm). Order by 1pm Monday to Friday to receive your order next working day (orders dispatched the same day have a 99% next working day delivery but please allow up to 5 working days for your item(s) to arrive).
Saturday Delivery - £25.00 (UK Mainland)
If you require your product to be delivered on a Saturday, please select the Weekend Delivery option. Orders must be placed by Friday before 16:00 (4pm) for Saturday delivery.
Special Requirements / Backorders
For special requirements and backorders (i.e. a unique tap colour and items out of stock but available on back order) please allow up to 4 - 5 weeks (you will receive emails from us with regular updates).
Acquapuro 3-Way Taps
Hommix UK does not keep Acquapuro items in stock. These products are stored at Aqcuapuro's warehouses and dispatched by Aqcuapuro directly. Order must be placed before 13:30 (1:30PM) for next day delivery for these items.
At Hommix UK we strive on customer support and you'll be updated of your order at every stage of the journey. Refunds will be handled through email if necessary.
International Deliveries
We are now collecting prices to include local taxes, duties, and shipping expenses. The amount you pay at checkout will be the final price, inclusive of all associated costs, with no additional charges.
Returns
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer but to Hommix UK including Acquapuro products. Our returns address is:
Hommix UK
436 - 438 Green Lanes
London
N13 5XG
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any orders placed with multiple items and you wish to return part of the item
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will receive an automated email regarding the refund once we have processed it.
Please allow 3 - 5 business days for the refunded amount to arrive back to the card. PayPal payments tend to be available instantaneously.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us at cs@hommix.co.uk
Sale items (if applicable)
Both regular priced and sale priced items may be refunded, if you've purchased an item on sale, you'll be receiving the amount you've paid for the sale item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@hommix.co.uk and send your item to:
Hommix UK
436 - 438 Green Lanes
London
N13 5XG
Shipping
To return your product, you should mail your product to: Hommix UK, 436 - 438 Green Lanes, London, N13 5XG
We will provide you with a free returns label if your return is approved and it's a fault with the system.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
All returned items will be tracked and we will notify you of the progress. We advise you provide your email address or telephone number to be notified.
